Frequently Asked Questions (FAQs)
Is my business compatible?
The answer is very likely yes! If your business has customers that usually end up in a queue for their turn, your business can use AZ.VC customer line management software.
How can a customer join the virtual queue?
They can automatically join the virtual queue for your business by sending a SMS with their name to your designated phone number.
How long does the setup take?
2 minutes! And AZ.VC's virtual line assistant business will be up and running.
How many text messages are included in the free package?
200 parties can be managed per month, using the free package.
Can my customers join the virtual queue other than sending a SMS?
Absolutely! They can join using the dedicated web link for your store, provided by AZ.VC.
What countries does this service work in?
We work hard to make sure our service works in almost every country, without any roaming or disruption.
What is the cancellation policy?
Your subscription is billed monthly and can be cancelled at any time without any penalties.
What is the refund policy?
We offer 100% customer satisfaction. If for any reason you are not satisfied, you are eligible for a full refund. Get in touch with us at support@az.vc and we will be glad to help you.
Is AZ.VC secure?
Yes, all connection between your browser and our servers is secured using SSL technology. We never collect or save your billing information on our server. Billing is managed by Stripe on our behalf.
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